Hosting & SLA packages
After the delivery of the website, our care and attention to your website does not stop.
We make sure your website is in top condition remains. We host, monitor and maintain it on our own online platforms. This involves service and support.
We keep the website secure and monitored. We handle the installation and configuration of the hosting environment and perform recurring maintenance. We implement updates and perform security fixes when available. This is how we keep our systems up-to-date.
AVG
We offer a processor agreement so you can meet obligations of the AVG.
Page optimization
Pages are optimized for faster load times. Scripts are combined so the browser needs to make fewer connections to the server.
Updates
We update the CMS in a controlled manner. Security updates are always done as soon as possible. In doing so, we always check your website to make sure it keeps working.
2nd line support
This means that you give us a maximum of two (fixed) contacts. You will then be informed as soon as possible how your question will be handled and by whom. Ask your question to our specialists. You can find your question on our FAQ page or mail to ticket@alientrick.com and we will help you on your way.
Hosting, warranties & backups
We offer a highly secure cloud hosting solution that we manage on your behalf. This means that if any problems arise, we fix them. This service has its own backup system so your site is in good hands. So if something nasty happens, we have you covered.
SSL secured
Along with managed hosting, we provide you with an SSL certificate to encrypt the data transferred between your website and your users. This is also of interest to Google as it has started warning visitors about websites that are not secured in this way.
Security and threat scanning/firewall
Maximum security for your website. This way, your website and visitors are optimally protected from attackers. All websites are potential targets for hackers, bots, spam injections and a host of other nasties. Poor setup or old software can leave your website wide open to embarrassing content, passing viruses to your viewers or deleting your website completely.
Performance Monitoring
Optimizing and keeping your site running quickly and efficiently not only benefits your customers, but is also an important ranking factor for Google. Our performance monitoring keeps track of uptime and performance.
Our Hosting & SLA packages
Easily compare our packages to determine if your website needs an upgrade.
| Hosting & SLA | Standard (no SLA) | Bronze | Silver | Gold |
|---|---|---|---|---|
| Recommended for | Small websites | Corporate websites | Medium corporate websites & web shops | Large websites & large webshops |
| SSL secured | ||||
| Service Guarantee | Best effort | Working days 08:30 - 17:00 | Working days 08:30 - 17:00 | 24/7 |
| Telephone accessibility | Working days 08:30 - 17:00 | Working days 08:30 - 17:00 | Working days 08:30 - 17:00 | Working days 07:00 - 23:00 |
| Response time within business hours (high prio) | Best effort | 2 hours | 1 hour | 1 hour |
| Response time outside office hours (high prio) | N/A | 8 hours | 4 hours | 1 hour |
| Backup files | 1 x per 24 hours | 1 x per 24 hours | 1 x per 24 hours | 1 x per 24 hours |
| Backup database | 1 x per 24 hours | 1 x per 24 hours | 1 x per 24 hours | 1 x every 6 hours |
| Off-Site backup database | ||||
| Website monitoring | ||||
| Performance monitoring (speed) | ||||
| Availability (guaranteed) | Best effort | >98% | >99% | >99,9% |
| Solution time/workaround (high prio) | Best effort | Max. 1 business day | Max. 6 hours | Max. 2 hours |
| Hosting | € 30,- | € 30,- | € 30,- | € 90,- |
| Security updates | € 30,- | € 30,- | € 30,- | € 65,- |
| SSL | € 5,- | € 5,- | € 5,- | € 5,- |
| SLA | - | € 55,- | € 255,- | € 385,- |
| Cost per month (excluding VAT) | € 65,- | € 120,- | € 320,- | € 545,- |
Ready for the next (digital) step?
We want to grow your online business. That's why we make sure your website stays in top condition.
We host, monitor and maintain on our own online platforms. What's next? Create a webshop? A web application? Or do you want to increase your online target group by using online marketing?
We help you achieve your online goals. Make your case to us and be surprised!
Let's work together on your future. Contact.
Contact
We'd love to hear from you
Arne
Managing director