Support
AlienTrick holds support in high regard and by default is done according to the best-effort principle.
The support we provide is of high quality and we strive to resolve issues quickly. Our support team can be reached through our service desk at servicedesk.alientrick.com and by email, via [Javascript required].
You can find the most frequently asked questions (FAQ) at servicedesk.alientrick.com. Would you like to have certain guarantees for the support of your website? Check out our support packages below.
Our support packages
Whether it's support, adjustments or support, we'll work with you to see what you need.
| Support | Pay as you go | Basic | Professional |
|---|---|---|---|
| Free tips & advice | |||
| Support hours included per month | 0.5 hours | 2 hours | 4 hours |
| Support | |||
| Adjustments | |||
| Turnaround time of support request | Best effort | < 5 werkdagen | < 4 werkdagen |
| Support | Via mail/service desk | Via mail/service desk | Via mail/service desk |
| High Prio support Resolve/workaround | Best effort | Within max 16 hours | Within max 8 hours |
| Extra hours | Additional hours € 100 | Additional hours € 90 | Additional hours € 90 |
| Cost per month (excluding VAT)and (excluding VAT) | First 30 min free | € 90,- | € 200,- |
What is not covered?
A Support Plan is not a website design process. It is the support and maintenance of existing, functioning websites.
- Support plans do not include a custom design;
- Any creation of ads, promotions, logos or custom graphics will be billed at normal rate;
- A Support Plan does not cover social media management, Facebook Ads, Google Adsense or other Online Marketing work.
Ready for the next (digital) step?
We want to grow your online business. That's why we make sure your website stays in top condition.
We host, monitor and maintain on our own online platforms. What's next? Create a webshop? A web application? Or do you want to increase your online target group by using online marketing?
We help you achieve your online goals. Make your case to us and be surprised!
Let's work together on your future. Contact.
Contact
We'd love to hear from you
Arne
Managing director